EICC Business & Industry Training Opportunity
Driving Difficult Conversations
In workplaces every day, we ignore problems related to people. It feels easier to ignore it, and we hope the problem will get better on its own.
Just the thought of having that conversation makes us feel uncomfortable and awkward so you move it to the bottom of the list.
Ignoring these conversations allows issues to grow and fester. Avoidance leads to disengagement, poor performance and turnover. These aren’t the big things that can be classified as bullying and harassment, they’re the subtle issues that continue to linger and eventually become distrust, apathy and negativity.
Learn how to work past those desires to avoid conversations through learning and practice, in a class that will help you feel more confident in the exact steps needed to handle situations when they arise.
After this session, you will be able to:
· Identify common "difficult conversations"
· Use emotional intelligence to respond during difficult conversations
· Prepare to have a difficult conversation
· Use a three-step model to conduct an effective difficult conversation
· Recognize and address potential obstacles that may occur when having a difficult conversation
Date and Time
Tuesday Jun 18, 2019
1:00 PM - 4:00 PM CDT
Tuesday, June 18 from 1 - 4 PM
Location
SCC Urban Campus
101 West Third St, Davenport, IA
Fees/Admission
Cost: $249 (RECEIVE 50% OFF if you RSVP through the DeWitt Chamber & Development Company)
