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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20220503T140000Z
DTEND:20220503T160000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Serving Customers Through Effective Communication-Session Two - Communication Effectiveness
DESCRIPTION:Improve your organization's customer service with Eastern Iowa Community College's two-class series!\n\n\n\nServing Customers Through Effective Communication\n\n\n\nReceive focused training on what matters most to your organization - your customers. Whether you call them clients\, students\, parents or buyers\, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques\, identifying barriers and challenges and developing listening skills. \n\n\n\nSession Two - Communication Effectiveness\n\nEmployee Learning Objectives:\n\n-Assess your communication strengths and weaknesses.\n\n-Analyze the unintended messages you may be communicating and how they are perceived.\n\n-Develop and practice listening and communication skills.\n\n-Develop techniques to use in situations that require de-escalation.\n\n\n\nYour Series Leader:\n\nJess Fah\, EICC Corporate Trainer\n\nFah has spent most of her career in the social services field. She has experienced numerous leadership styles\, working in personal issue environments\, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.
X-ALT-DESC;FMTTYPE=text/html:Improve your organization&#39\;s customer service with Eastern Iowa Community College&#39\;s two-class series!<br />\n<br />\n<strong>Serving Customers Through Effective Communication</strong><br />\n<br />\nReceive focused training on what matters most to your organization - your customers. Whether you call them clients\, students\, parents or buyers\, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques\, identifying barriers and challenges and developing listening skills.&nbsp\;<br />\n<br />\nSession Two - Communication Effectiveness<br />\nEmployee Learning Objectives:<br />\n-Assess your communication strengths and weaknesses.<br />\n-Analyze the unintended messages you may be communicating and how they are perceived.<br />\n-Develop and practice listening and communication skills.<br />\n-Develop techniques to use in situations that require de-escalation.<br />\n<br />\nYour Series Leader:<br />\nJess Fah\, EICC Corporate Trainer<br />\nFah has spent most of her career in the social services field. She has experienced numerous leadership styles\, working in personal issue environments\, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.&nbsp\;
LOCATION:DeWitt Community Library 917 5th Ave DeWitt\, IA 52742
UID:e.1774.33460
SEQUENCE:3
DTSTAMP:20260415T000512Z
URL:http://dewitt.chambermaster.com/events/details/serving-customers-through-effective-communication-session-two-communication-effectiveness-33460
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